Responsible Play Commitment — 999dd
999dd believes entertainment should always be safe and within limits. Our tools and guidelines keep you protected.
Age restriction: 999dd is for people aged 21 and above only. Use of this platform by minors is strictly prohibited. We urge parents and guardians to ensure that younger members of your household cannot access this site.
What is our commitment?
At 999dd we believe that online betting and casino games are a form of entertainment — not a source of income. That is why your safety is our top priority from the moment you join our platform. Responsible gaming is not just a policy — it is part of our culture.
We know that many people in Bangladesh enjoy online games for entertainment. But when excessive play becomes a habit, it can harm personal, family, and financial life. That is why 999dd has multiple tools and support measures to actively keep you safe. On this page you will learn how to set deposit limits, when to take a break, and where to get help.
Our Protection Tools
Deposit Limit
Set the maximum amount you can deposit on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately, and increasing it requires a waiting period. Contact 999dd support to set your limit.
Time-Out Break
Use the time-out feature when you need a short break. Your account can be temporarily closed for anywhere from 1 day to several weeks. During this time, login, betting, and deposits are all automatically suspended.
Self-Exclusion
If you feel your play is getting out of control, choose long-term self-exclusion. With this option your account is fully deactivated and cannot be reactivated before the set period has ended.
Reality Check Reminder
Pop-up messages are sent at regular intervals to remind you how long you have been playing and how much you have spent so far. This information helps you make informed decisions.
Account History Review
View your full deposit, withdrawal, and betting history at any time. 999dd keeps detailed records of all transactions to ensure transparency.
24/7 Support
For any issue, contact us via live chat or email — support is available in both Bengali and English. Our team is ready around the clock.
Ask Yourself
If any of the situations below apply to you, consider seeking help. This is not a sign of weakness — it is a sign of awareness.
- You are spending more than your set budget but cannot stop.
- You keep placing more bets to try to recover lost money.
- You are spending time away from family, friends, or work to play.
- You are lying to family to hide your betting.
- You are using money meant for bills or household expenses on betting.
- You feel anxious or restless when you cannot play.
Principles of Healthy Play
Set a budget first
Decide in advance how much you will spend in each session. Stop when you reach that limit — the odds do not change.
Set a time limit
Decide in advance how long you will play. Set an alarm and stop when the time is up.
Treat it as entertainment
Betting is not a way to earn income. Like any other entertainment, it comes at a fixed cost in exchange for enjoyment.
Do not play under stress
Avoid placing bets when you are angry, sad, or have been drinking. Making decisions with a clear head is always safer.
Take Breaks
Rest after long sessions. Your ability to make decisions decreases when you are physically or mentally tired.
How to Use Protection Tools
Using 999dd's protection tools is straightforward. To activate or change any tool, contact our support team directly:
To set a deposit limit
Let us know via live chat or email which limit you want — daily, weekly, or monthly. The limit takes effect immediately. Additional verification is required to increase a limit.
To take a time-out
Tell support how many days of break you need. No betting or deposits will be possible during the break.
For self-exclusion
Send an email requesting that your account be fully closed. It cannot be reopened until the set period has ended.
To enable reminders
Tell support how often you want to receive reality check reminders — every 30 minutes, every 1 hour, or at any interval you prefer.
Help is always available
Contact the 999dd support team
If you feel that your own play, or that of someone you know, is getting out of control, contact us immediately. Our team will assist without judgment and in complete confidence.
Professional Support
Gambling addiction is a health issue and there is no shame in seeking professional help. Talk to your local healthcare provider or a mental health specialist. Have an open conversation with family and trusted friends.
999dd is always by your side — not just while you play, but whenever you need support.
Protection of Minors
999dd strictly enforces a 21+ age policy. Age is verified at account registration and additional documents may be requested in any suspicious case. If a minor is identified, the account is closed immediately.
Our request to parents and guardians — use parental control software on your computer, phone, or tablet to prevent children from accessing this type of site. Always keep your login credentials private.
Keep your password private
Keep your account password away from children.
Parental controls
Install age-restriction software on your devices.
Always log out
Always log out after using the account.
Questions and Answers about Responsible Play
Enjoy the 999dd world safely
Play responsibly, know your limits, and enjoy the entertainment — always following the 21+ rule.