999dd Privacy Policy — Our commitment to protecting your data
A complete and transparent account of how your personal data is collected, used, and kept secure on the 999dd platform.
This Privacy Policy ("Policy") explains how the 999dd platform ("Platform", "we", "us") manages the personal data of its users ("you", "user"). By using 999dd's services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please stop using our platform.
1. What data we collect
During the process of registering and using services on the 999dd platform, we collect various types of data. This data is used to improve our service quality, ensure security, and meet legal obligations.
1.1 Data you provide directly
When you create an account or use services on 999dd, the following data may be collected:
- Full name and date of birth
- Mobile phone number and email address
- Password (stored in encrypted form)
- Documents required for identity verification (e.g., National ID card)
- Payment account details (bKash, Nagad, Rocket numbers)
1.2 Data collected automatically
Data collected automatically while you use our platform:
- IP address and device identifier information
- Browser type and operating system
- Login time and session-related data
- Browsing activity on the platform and preferred games
- Transaction history and amounts
2. How we use your data
The data collected is used by 999dd for various legitimate purposes. No data is used beyond the purposes described in this Policy.
2.1 Service operation and improvement
- To create and manage accounts
- To provide betting and gaming services
- To process deposits and withdrawals (bKash, Nagad, Rocket)
- To provide customer support (via live chat and email)
- To improve the overall platform experience
2.2 Security and fraud prevention
- To detect and prevent unauthorized access and fraudulent activity
- To prevent the operation of multiple accounts
- To enforce responsible gaming policies
- To verify account security
2.3 Communication and notifications
- To send important account-related notifications
- To inform you of service changes or updates
- To send relevant promotional information (if you have given your consent)
- To send transaction confirmation messages
3. Data Storage & Security
999dd treats the security of your data as a top priority. We apply industry-standard technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
3.1 Technical security measures
- SSL (Secure Socket Layer) encryption — used for all data transfers
- Password storage using advanced encryption methods
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
- Two-Factor Authentication (2FA) facility
3.2 Data retention period
We retain your data for as long as your account is active. Even after an account is closed, certain data may be retained for a limited period to meet legal obligations or resolve disputes. Once that period has passed, the data is securely deleted.
4. Sharing Data with Third Parties
999dd does not sell your personal data or share it inappropriately with third parties. However, sharing data may be necessary in certain situations:
4.1 Service provider partners
Trusted third-party services are used to operate our platform — such as payment processors (bKash, Nagad, Rocket), game software providers, and cybersecurity specialists. These partners may only use the data necessary to provide specific services, and they are required to comply with our privacy standards.
4.2 Legal obligations
We may be required to provide data as part of a court order, a lawful request from a law enforcement agency, or other legal processes. In such situations, only the minimum necessary data is provided.
4.3 Business restructuring
If 999dd undergoes any business merger, acquisition, or asset transfer, your data may be transferred to the new entity. Should this occur, we will notify you in a timely manner.
5. Cookies & Tracking Technologies
The 999dd platform uses cookies and similar technologies to improve your experience and to operate correctly.
5.1 Types of cookies
- Essential cookies: Required for the core operation of the platform, such as maintaining login sessions and ensuring security.
- Functional cookies: To remember your preferences, such as language selection and session data.
- Analytical cookies: To monitor platform usage and help improve our services.
5.2 Controlling cookies
You can control cookies by changing your browser settings. Please note that disabling essential cookies may prevent certain important platform features from working properly.
6. Your Rights Regarding Your Data
As a 999dd user, you have several important rights over your own data. We fully respect these rights.
6.1 Access and correction
You can view and correct the data stored in your account at any time. Most data can be updated directly from your profile settings. For more complex cases, please contact our support team.
6.2 Requesting data deletion
In certain circumstances you may request that your data be deleted. However, we may need to retain some data due to legal obligations, ongoing disputes, or other legitimate reasons.
6.3 Opting out of promotional communications
You can opt out of promotional messages or newsletters at any time. This can be done from your account notification settings or by sending a request to [email protected].
6.4 Data portability
You may request a copy of the data associated with your account. Our support team will assist you in processing this request.
7. Protection of Minors
999dd is a platform operated for users aged 21 and above only. We do not knowingly collect data from any minor.
Age is verified at the time of registration, and if any user is found to be under 21, their account is immediately closed and the associated data is deleted. If you suspect that a minor is using our platform, please inform us immediately.
21+ only — for users aged 21 and above only.
8. Payment Data Privacy
Financial transactions are an important part of 999dd. We process payments through bKash, Nagad, and Rocket. When sharing data with these services, we follow the policies below:
- Only the minimum data necessary to complete a payment is sent to the payment service provider.
- The full mobile number is stored, but digits are partially masked when displayed.
- No payment PIN or password is stored on our servers.
- All financial transactions are completed via SSL encryption.
- The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800.
If you encounter any payment-related issue or suspicious activity, contact us immediately via our 24/7 live chat support or at [email protected].
9. Changes to This Policy
999dd reserves the right to update this Privacy Policy from time to time. Before any changes take effect, we will notify you in the following ways:
- A notice will be displayed on the platform.
- A notification will be sent to your registered email address.
- The "Last updated" date on this page will change.
Continuing to use the platform after a change means you accept the new policy. For significant changes, we may seek your explicit consent.
10. Contact & Complaint Resolution
If you have any questions, comments, or complaints about this Privacy Policy, please do not hesitate to contact us. Your privacy at 999dd is our top priority.
Contact channels
- Email: [email protected]
- Live chat: Active 24/7, in both Bengali and English
Upon receiving a privacy-related complaint, we will investigate and respond to you as soon as possible. We take every complaint seriously and are committed to ensuring a fair resolution.